Yes! Phazer Kraze is an indoor, climate-controlled facility and typically remains open during rain, cold, and light winter weather. However, in cases of severe conditions (ice, snow, heavy storms, or unsafe roads), hours may be adjusted for the safety of our guests and staff.

Any weather-related closures or delayed openings will be posted on our website, social media pages, and voicemail message as soon as a decision is made.

If we remain open, standard cancellation and rescheduling policies apply. However, we understand winter and stormy weather can be unpredictable—please contact us as early as possible and we’ll do our best to work with you.

Refunds are typically not issued if we remain open. In cases where we close due to winter storms or severe weather, prepaid events will be credited or rescheduled.

No — our arena is fully indoors and climate-controlled, so gameplay is not impacted by cold, rain, snow, or storms once you’re inside.

Your safety comes first. If road conditions are unsafe in your area due to winter or stormy weather, please contact us before your scheduled time and we’ll assist with rescheduling options.